The Risk-free Trial Period is an exclusive benefit offered to Emma customers. The day your item arrives at your delivery address, the 200 nights trial starts. We offer this benefit because we believe the only way you'll know if an Emma product is the right fit for you is by testing it and getting used to it. Most people also need a few days or weeks to fully adapt to their new mattress.
If at any point during the 200-night period you think our product is not the perfect match for you, you can return it for a full refund.
All you have to do is use our Returns Portal to start the process. We’ll then take care of the rest: Our customer service team will organize a pick-up for your mattress with our returns partner. Once your return has been collected and processed, please allow up to 14 days to receive your refund.