Free Deliveries & Free Returns

No, our standard delivery is entirely free. We've partnered with shipping services like DPD, UPS, and Rhenus to ensure the seamless delivery of your Emma products right to your doorstep. If you're not entirely happy with your Emma products you can return them for free too.

You can find the estimated dispatch time on the product pages. Please keep in mind that orders are only shipped once we've received your payment. Depending on the payment method this might take a couple of days.

In order to protect you and our courier service providers, we have implemented a strict no-contact mattress delivery policy. That means that on the day of delivery, you will be notified that your mattress will be with you shortly. The delivery driver will bring your items to the first door of your building, and you will not be required to sign for your parcels. Instead, the courier service will take a picture of delivery as proof of postage. This new process will help prevent the spread of infection.

Yes! We want to make the whole process hassle-free, so we deliver the products for free and if you're not in love with them, we also pick them up for free from your doorstep.

To return an item, you can use our returns portal. Once we've processed your return, our courier will be in touch with you to arrange a suitable date for the collection of your items. In order to protect you and our courier service providers, we have implemented a strict no-contact mattress collection and delivery policy. This means that our courier will not be permitted to enter your home. So, we kindly ask you to bring the mattress to your doorstep. That will help prevent the spread of infection.

If you choose to return a mattress you don't need to worry about rolling it and packing it back in its box - just bring it by your doorstep, wrapped in plastic to protect it, so our couriers can pick it up.

In order to protect you and our courier service providers, we have implemented a strict no-contact collection. This means that our courier will not be permitted to enter your home. So, we kindly ask you to bring the bed disassembled and packed (ideally in the same boxes) to your doorstep.

If you're not fully satisfied with your new pillow, duvet or bed linen within the trial period you can return it for free. Simply pack it up (preferably in the same box) and deliver it to our courier on the scheduled date.

Up to 200 nights is a long time to hold on to a box!! Although we would prefer to receive the products back in their respective box (as it's the most sustainable option), if for any reason that's not possible, we'll still accept the return in a different package.